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hey there! let’s talk
Questions about sourcing, testing, or shipping? We read every message. For THCA orders, include your batch number for fastest support. We can’t provide medical advice. For compliance questions, include “COMPLIANCE” in the beginning of your comment.
support@onh.life
(210) 245-1090
110 E Houston 7th Floor #50
San Antonio TX, 78205
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frequently asked questions
Do you ship THCA products to my state?
We ship hemp-derived THCA only where permitted by state law. Adult signature required. Check our up-to-date ship-to list on the THCA collection page—if your state is blocked, we cannot override it.
What is your return policy?
All products: 30 days for refund or exchange if unopened and in original condition. THCA products are final sale unless damaged on arrival. Contact us for an RMA before sending anything back.
How should I store sea moss gel and magnesium butter?
Sea moss gel: refrigerate on arrival, use within 3 weeks or freeze portions. Magnesium butter: store at room temperature; if it melts, stir and refrigerate to reset. Cold-chain items ship Monday–Wednesday only.
Are your products third-party tested?
Yes. Every batch of THCA, sea moss, and magnesium is tested by an ISO/IEC 17025 lab. COAs are linked on product pages and stored in our compliance vault.
Do I need to sign for my THCA order?
Yes. All THCA shipments require adult (21+) signature at delivery via USPS Priority. No exceptions.
What makes your tallow and sea moss different?
Our tallow is grass-fed, kettle-rendered from regional farms. Sea moss is wildcrafted, Atlantic-harvested, never pool-grown, and slow-dried to keep minerals intact. Clean by default means we show you the source.
